Shipping Policy
Shipping Information
Welcome to Notox Skincare! Below, you’ll find detailed information about our shipping process to ensure your experience is seamless and transparent. If you have any additional questions, please don’t hesitate to reach out to us at adam@notoxskincare.co.
Order Processing Times
We aim to process and dispatch your order within 1-2 business days after it is placed. Your order is considered dispatched when it has been handed over to our shipping carrier and is in transit to your chosen address.
Please note: During peak times and holidays, processing times may extend up to 5 business days.
Estimated Shipping Times
The time it takes for your order to arrive depends on your location. Below are our estimated delivery times:
- Mainland UK: Within 4 business days
- United States: Within 7 business days
For worldwide shipping, delivery times may vary depending on customs clearance and other factors. During busy seasons and holidays, carriers may experience delays that are beyond our control.
Order Changes & Accurate Shipping Details
To avoid any issues with your delivery, please double-check that your shipping details are accurate at checkout.
If you notice an error after placing your order, please email us at adam@notoxskincare.co within 24 hours. We will do our best to accommodate changes but cannot guarantee updates after this window.
For orders flagged with address issues, we’ll contact you via email within 3 business days to confirm or update the details. If we don’t receive a response, we reserve the right to cancel the order.
Delayed Delivery
At Notox Skincare, we prioritize timely delivery. However, delays may occur due to factors beyond our control, including:
- Severe weather conditions
- Transportation disruptions
- Customs clearance for international orders
If there are any issues causing delays, we will notify you promptly and work with the courier to resolve the situation. While we cannot guarantee specific delivery dates, we’ll keep you updated and assist in any way possible.
Lost or Stolen Packages
We understand how frustrating it can be to experience lost or stolen packages. Once your order is handed off to the courier, the package becomes their responsibility. If your package is lost or stolen:
- Contact the courier directly to file a claim.
- Email us at adam@notoxskincare.co, and we’ll assist in resolving the issue.
While we are not liable for lost or stolen packages, we will do our best to help you file claims and provide updates. In some cases, we may offer a replacement depending on the situation.
Shipping Policy Changes
Notox Skincare reserves the right to update this Shipping Policy at any time without prior notice. By placing an order with us, you agree to the terms outlined in the most recent version of this policy.
We encourage customers to review our Shipping Policy periodically. For any questions, feel free to contact us at adam@notoxskincare.co.
Thank you for choosing Notox Skincare! We’re here to ensure your experience is exceptional.